Happy 23rd Month Anniversary

wish me and him Happy 23rd Month Anniversary..

hoping for a 24th Month & on & on..

wish everythin is fine..

i love you!!

p/s: never celebrate any occasion wit u either durin christmas, new year or anniversary in tis coming 2 years time.. so sorry bout tat..it could be fine... i think.. cheers..

conclusion of year 2008

year goes round and round..

finally it comes to an end of 2008..

tis year have happened good things & bad things..

conclusions of mine on 2008:

1. i've went for an attachment for my course!!

2. after 3 months of internship, i graduated!! haha..

3. lepak about 2 months time after graduate..

4. then went for few times air stewardess's interview..

5. attended my convocation with happiness..

6. found a travel agency's job as a travel co-ordinator..

7. it is the first job i ever had after i graduate..

8. get my first salary of my hard-earned job..

9. spend everyday wit joyful and sumtimes sadness..

10. tis year i turn 20 years old!!

there are still lots of things i've done.. but not stated here.. :0)

wishes for year 2009:

1. wish to perform well in my job..

2. earn more money..

3. allow my parents to retired and goyang kaki at home..

4. go overseas..

5. stay forever with someone..

6. maintain good relationships with each of my family & frens..

7. stay healthy always..

8. stay happy always..

9. goodluck to everyone for whatever they do..

10. all da best too..

HAPPY NEW YEAR!!

LET's WELCOME YEAR 2009!!

Cheers..

problematic matters...

there are an indian couple who are a walk-in customers came in and i served them.. they wanted to go for holiday as they have 2 weeks leave.. they wanted to go to Malaysia - Cameron Highlands.. as for indian passport holder, they need visa to enter malaysia.. and the visa need 5 working days to process..

they make the booking on the 15th Dec and the passport submitted into the embassy on the 17th Dec morning.. (submission to the embassy on the early morning).. and as the person in-charge confirmed that we could get bac the passport on the 22nd Dec night or 23rd morning... so my customers booked their departure on the 23rd Dec night.. but unfortunately, the passport are still in the embassy on tat specified date.. wat is the reason?? those ppl indicated tat malaysia embassy is having peak season and a lot of ppl queuing up and lack of efficient staff.. wat?? wat?? for this reason, my customer have to cancel their trip as they couldn't travel without the passport... they hav to wait for almost a week and still cant go for their holiday due to that stupid visa..

they were very angry and disappointed for this matter to happen.. before all of this, they make a deposit payment of S$400 to process the booking.. but then due to this cancellation, the hotel need to charge full charge which is S$624.. we tried to appeal and managed to get charged for only one night no show which is S$192 per person.. so total up is S$384.. deduct the deposit ??? become S$16.. this S$16, v ar goin to refund the customers..

they noe about this prob and get mad of it!!! they are blaming tat it is not their fault to hav cancel thier trip and no show.. y should i pay for even a single cents???? each of the hotel and company hav their own rules & regulations.. i noe it is not yr fault.. but the hotel wanted to charged us and so we need to charge the customers.. tis is bcos the customers cancel their trip on the departure day itself.. due to no passport..

i dono how to explain further here.. as if u hav make any booking before, then u will noe the how the terms & conditions looks like.. they won allow u to cancel o amend anything anytime u like.. but so unfortunately, for my tis couple cant go anywhere and nd to pay the no show fee.. if put yourself into the shoes, i will do the same as well.. not willing to pay and if pay is oso with hatred and bo song at all.. or mayb will complain till i get bac the money...

but i m into some wrong oso cos i didn't explain much on the hotels, coach and every terms & conditions before she paid any money.. i admit it.. so i have asked her to write in to my manager if she wanted to complain.. but my manager is aware of tis case so c wat the customer wanted to do to ease her bo song lo.. i don mind de.. haha..

oops.. forget to type.. the visa was issued on the 24th Dec.. wtf... took so many days and make until my customer couldnt go for their holiday and blaming us now.. * as there are also complaint made to the embassy previously as the peoples complain of the slow job taken.. then i onli collected from the other agent for the passport on the early morning of 26th Dec.. stupid embassy!! u return bac my money!! :0)

p/s: it is really not consider as agent's fault of this cancellation, but we don wish it to happen as well.. we also wanted to do yr business a.. haiz.. so c wat the customer will do to prevent her from getting frustrating non stop..

p/s 2: S$400 very hard to earn de le.. for me i sure make a fuss.. but sure oso no use de.. :)

Birthday Present

i've received another birthday present on 12th Dec 08... it is from dear's parents.. really surprise of it.. i didn't expect i will hav another present.. his bro brought it from kel to sg for me.. thanks.. really appreaciate it a lot..

Thank You So Much..

singapore trip - 12th ~ 15th Dec 08

last weekend, i stayed in singapore cos dear and his brothers came to sg for holiday... i've helped them to book for swisssotel which is located at clarke quay (near my working place).. tis place is very convenient as it is just outside from the mrt and it is located in the city.. on the first day, they went to orchard road to shop shop.. but they don't really buy a lot cos the things there is very expensive.. :)

night view of clarke quay

night view of clarke quay

then the second day, we went to wild wild wet as dear's bro gf wanted to explore tat place.. when we get there, it is kinda hard to find cos i have not been there b4 though.. so we walk quite a long distance to reach there.. and some of us don bring swimsuit and at last end up buy at tat place.. hehe.. cos v ar goin in to hav fun with the waters!!! :0) v played all each of the different types of water activities such as tsunami, ular ular, and etc.. tis water day took almost one day as at nite when we went bac to hotel, all of us was so tired...

slide.. very scary cos i screamed

ular - ular

on the third day, we went to SHOPPING!!! tis particular day was so so so tired.. noe y?? cos we shop at BUGIS JUNCTION from 0100pm to 1000pm... till those shops are closed.. so geng of us.. hehe.. but at this shopping centre, all of us bought a lot of things.. each person oso got at least 4 ~ 5 paper bags.. we counted and we have roughly 23 paper bags of espirit, nike, bhg, ipzone, bossini, topshop, everlast and bla bla bla.. i've counted the total for all the things tat we bought, it cost roughly around SGD1200.00... tis is onli the purchasing things.. haven add on the transport and meals o.. but actually divide into 5 persons, each person is roughly onli SGD200 gua.. but i din shop tat much.. :0)

lee hwa jewellery christmas tree

lovely LOVE

the next day which is monday, i nd to work.. so sad de me feel very tired and don wish to work.. cos i have been havin a wonderful and full wit laughters weekend.. i really feel very happy to have spending the times with them.. in the afternoon before they went bac by train, i m still working and they went for another shopping at SUNTEC city.. tis time i think they do bought a lot of things oso.. blueksss.. lastly, hope they enjoy this trip... :0)

CLUB MED'S TRAVEL AGENTS NIGHT

Crazy sign by club med's members

on the tuesday, i went to club med's travel agents nite with my colleagues of my company.. actually it is jus justin and anthony and me.. while serina is leadin tour at taiwan right now.. it is the first time of club med organising this kind of gathering.. it is organised at Movida, St James Power Station... tis place is a night out place where they hav different themes of pub in one station.. we went there kinda late due to engaged with customers.. when we went there, the ceremony has started and we hav our buffet dinner and last hear some speeches from the director and they do some crazy sign which everyone will enjoy tis if they travel to club med villages.. it is one of the entertainments in club med.. all of the GO's will dance together with the customers.. it is very lively happening..

Club med's top agent trophy

then they started to present the top agents of selling club med.. and importantly, we Chan Brothers Express Pte Ltd are one of it.. we only have 4 members together selling it and we are one of them.. its really a proud things to say.. haha.. total there are onli 10 top agents.. :0) club med is really a worth it package to go as it is all inclusive.. so, if anyone interested, can look for me.. blueksss... ;0) after some times, then we went bac around 9pm as the party is ending soon.. tats the nite of mine..

G@MBATT3 - DEAR

Tomoro dear gonna go for battle for his last final exam lo..
Jia You! Jia You! Jia You!
Dear sure can do it de..
Gambatte ne!

Don't worry so much and jus go for it ya..
All the best to dear o..
Good luck to you..
Muacksss..

I will be there supporting you always de..
I'll always be there when u need me..
You sure can do it!
Gambatte!!

MY MEMORABLE 20th BIRTHDAY - 05/12/08

05/12/08 is my 20th birthday.. beginnin of 2 in front dy.. goin to getting older lo.. but for the moment, i still feel young as most of my fren gonna turn 21 years old while i jus turn 20.. haha.. *sorry for any saiko words* i went to kl last weekend durin my birthday.. tis is oso bcos i m not workin for many days, so take tis opportunity to visit kl again but most important is havin my dear accompanied...

tis year's birthday i celebrated wit him onli.. tis was different wit last years but i still feel very happy and contented cos the most important is spend the day wit him.. hehe.. he bought tiramisu cake for me.. although it is jus 2 pieces but it is more than enough cos onli both of us and v don eat cake often.. *blueksss* on tat day, v went to midvalley to watch movie.. we watched 3D BOLT.. tis 3D's different which is we are given the specs and i don really feel the differences wit the normal, it is jus more real and near to us.. my day was happy!!

tis few days, i felt bac the usual feeling and happiness i hav which is hanging around wit dear during weekend.. tis is wat normally my schedule runs during my studyin in college.. i won miss the time to spend wit him during every weekend except sem break or both of us went bac to hometown.. how i wish tat everyday is the same.. *so naive of me* tis can happen if i am a millionaire who no nd to work and can spend the time hanging around all the time..

at first, dear ask me.. will i get angry cos he din prepare birthday present for me due to tis 2 weeks is his exam period and no time to buy.. i say it is fine and i m not angry at all.. the most important is u ar here wit me.. haha.. but in the end, when today i wanna back to jb, he secretly put the present inside my bag which i've already pack... until when i took my bag to board the bus, i felt differently cos it bcome heavier than b4.. then i check and the present is really inside.. guess wat is it?? its a perfume.. CHANEL perfume.. tis perfume smells good and nice.. *thank you dear* besides that, there are another things which is the pepper spray.. its for *fang lang*.. i wanted to buy tis quite long time but didnt find it.. and yet he remember and bought it for me.. *thank you dear*

p/s 1: thank you dear for spendin the times wit me for the weekend.. i like the present very much.. its a memorable birthday for me.. Thank You So Much!

p/s 2: thank you for all of my frens who wished me.. especially Huang, who called from Australia just to wished me.. Thank You To You All So Much..

p/s 3: Dear, I Always Love You, Love You So Much.. Thank You For Everything..

Romantic Country Name

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HOLLAND ~ Hope Our Love Last And Never End

ITALY ~ I Trust And Love You

LIBYA ~ Love Is Beautiful, You Also

FRANCE ~ Friendship Remain And Never Can End

BURMA ~ Between Us, Remember Me Always

NEPAL ~ Never Ever Part As Lover

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frustrating week~~~~

between this two week was so frustrating and sienz as my brain was going to burst or goin to breakdown... tis is bcos wat?? bcos recently dono y always met those **** customers which very very nuisance and give me a lot of troubles...

firstly, it a family which go for taiwan package tour, tis is not my fault, but it is the head office fault and he sent a complaint email to the head office regarding wat he met... * not complaint about me... haha.. luckily.. then they settle dy and i need to follow up until he depart on the 22nd Nov... but tis customer very very good to me.. he protects me from my boss and say tat totally not my fault and say it the duty manager's fault. will remember him... :)

secondly, its a hong kong package tour.. tis consists of 8 members.. the leader wanted to cancel the tour due to need to go for operations... then the whole team cancel as well... but then before they booked a package tour, they need to pay a deposit of S$500 deposit per person to secured the seats. then now they want to cancel, and based on terms & conditions signed, they have to forfeited the S$4000 and tis will lead to the tour cannot confirm. so, tis ppl say tat he know our director and his brother is a lawyer and he say tat he will settle himself... tis customer oso not blaming me cos he noe tat it is not up to me to say as tis is the upper management's decision.. haha.. but i oso nd to follow up on tis as i m the one who do the booking.. :(

thirdly, a customer who go on langkawi tour.. all dy confirmed then say wan booked for land tour only.. cos she booked through on9 the airfare is cheaper.. so ,fine.. then today tell me tat want to calcel everything due to got work commitments.. but tis can c it clearly is lie ppl de la.. then she called me and say tat she booked through on9 and it is cheaper a lot.. wat the f***... if so cheap then don book through agent ler... waste my time onli.. cheh... @%%@%%%@%@

fourthly, tis couple booked a club med bali during august during the promotion deal.. on the september he say tat cant go on tat period due to business trip.. then told him dy tat can postpone to may if they can provide company letter (cos for promotion deal doesn't allow any changes).. then a week later tell me they can go on tat period again.. but tat time there was no flight available for them so until now is under waiting list.. wat the f****.... oso wasting my time.. a while say go tis period a while say go another period... then now wan hav a solution summore as soon as possible.. now he are the one who cancel it and return it to the normal.. wat a fussy customer... all oso he say.. @%@%@%@%%@%

so, conclusion, i think i need to bath with sin water to get rid of all tis bad customers from me.. :0)