frustrating week~~~~

between this two week was so frustrating and sienz as my brain was going to burst or goin to breakdown... tis is bcos wat?? bcos recently dono y always met those **** customers which very very nuisance and give me a lot of troubles...

firstly, it a family which go for taiwan package tour, tis is not my fault, but it is the head office fault and he sent a complaint email to the head office regarding wat he met... * not complaint about me... haha.. luckily.. then they settle dy and i need to follow up until he depart on the 22nd Nov... but tis customer very very good to me.. he protects me from my boss and say tat totally not my fault and say it the duty manager's fault. will remember him... :)

secondly, its a hong kong package tour.. tis consists of 8 members.. the leader wanted to cancel the tour due to need to go for operations... then the whole team cancel as well... but then before they booked a package tour, they need to pay a deposit of S$500 deposit per person to secured the seats. then now they want to cancel, and based on terms & conditions signed, they have to forfeited the S$4000 and tis will lead to the tour cannot confirm. so, tis ppl say tat he know our director and his brother is a lawyer and he say tat he will settle himself... tis customer oso not blaming me cos he noe tat it is not up to me to say as tis is the upper management's decision.. haha.. but i oso nd to follow up on tis as i m the one who do the booking.. :(

thirdly, a customer who go on langkawi tour.. all dy confirmed then say wan booked for land tour only.. cos she booked through on9 the airfare is cheaper.. so ,fine.. then today tell me tat want to calcel everything due to got work commitments.. but tis can c it clearly is lie ppl de la.. then she called me and say tat she booked through on9 and it is cheaper a lot.. wat the f***... if so cheap then don book through agent ler... waste my time onli.. cheh... @%%@%%%@%@

fourthly, tis couple booked a club med bali during august during the promotion deal.. on the september he say tat cant go on tat period due to business trip.. then told him dy tat can postpone to may if they can provide company letter (cos for promotion deal doesn't allow any changes).. then a week later tell me they can go on tat period again.. but tat time there was no flight available for them so until now is under waiting list.. wat the f****.... oso wasting my time.. a while say go tis period a while say go another period... then now wan hav a solution summore as soon as possible.. now he are the one who cancel it and return it to the normal.. wat a fussy customer... all oso he say.. @%@%@%@%%@%

so, conclusion, i think i need to bath with sin water to get rid of all tis bad customers from me.. :0)